These Terms of Service govern your use of the simplifyecomm.com website and any services provided by Simplify Ecomm LLC (“Simplify Ecomm,” “we,” “us,” or “our”). By accessing our website or engaging us for services, you agree to these terms. For active client engagements, these terms are supplemented by your signed engagement letter or master services agreement, which controls in any conflict.
1. About our services
Simplify Ecomm is a boutique Amazon marketplace management agency. Our services may include account setup, listing optimization, advertising management, brand registry support, A+ content, inventory planning, customer service, and other Amazon-related work. The specific scope, fees, and deliverables of each engagement are documented in an engagement letter, statement of work (SOW), or master services agreement signed between Simplify Ecomm and the client.
2. Use of this website
You may browse simplifyecomm.com, contact us, and book consultations for lawful purposes. You agree not to:
Use the site in ways that violate any applicable law
Attempt to access non-public areas, servers, or networks
Scrape, copy, or republish substantial portions of the site without permission
Submit false or misleading information
Introduce malware or attempt to interfere with site availability
3. Engagement process
If you express interest in our services, we typically schedule a discovery call, draft a proposal or SOW, and ask you to sign an engagement letter. No agency services begin until a written agreement is signed by both parties and any required deposit or first invoice is paid. Conversations, emails, and consultations before signing are not commitments.
4. Client responsibilities
To deliver effectively, we ask clients to:
- Provide accurate, complete information about products, brand, and business goals
- Grant the access we need to perform agreed services (Amazon Seller Central, advertising consoles, brand registry, etc.)
- Respond to questions and approval requests within a reasonable time
- Pay invoices according to the engagement letter or SOW
- Comply with Amazon’s terms of service, applicable laws, and ethical business standards
- Delays or restrictions in client cooperation may impact timelines and deliverables.
5. Our responsibilities
We will use commercially reasonable efforts and professional judgment to deliver the services in your engagement letter. We do not, and cannot, guarantee any specific business outcome, including sales volume, search rank, conversion rate, Amazon policy outcomes, or revenue targets. Amazon controls its platform and policies; many factors affecting your results are outside our reasonable control.
6. Fees and payment
Fees, billing frequency, and payment terms are specified in your engagement letter or SOW. Unless otherwise agreed:
Invoices are due on receipt unless otherwise stated
Late payments past 15 days may incur a 1.5% monthly late fee or the maximum permitted by Tennessee law, whichever is lower
Services may be paused or suspended if invoices are 30+ days overdue
Disputes about an invoice must be raised in writing within 30 days of the invoice date
Ad spend, software fees, and other third-party costs are pass-through expenses unless explicitly included
7. Intellectual property
You retain ownership of your brand assets, product information, trademarks, and any content you provide to us. Deliverables produced specifically for you under an engagement (listings, A+ content, ad creatives, etc.) become your property upon full payment.
Simplify Ecomm retains ownership of its proprietary processes, templates, frameworks, methodologies, internal documentation, and any pre-existing tools or know-how. We may use generalized learnings from client engagements to improve our services for future clients, provided no client-confidential information is disclosed.
8. Confidentiality
Both parties agree to keep confidential any non-public information disclosed during the engagement, including business plans, financial information, supplier relationships, pricing, customer data, and account credentials. This obligation continues for three years after the engagement ends, except for information that is publicly known through no fault of the receiving party, independently developed without use of confidential information, or required to be disclosed by law.
9. Account access and credentials
When clients grant access to Amazon Seller Central, advertising consoles, or other platforms, we use that access only to deliver the agreed services. We will not share credentials with third parties, will revoke or hand back access when the engagement ends, and follow reasonable security practices. Clients are responsible for maintaining ownership and control of their own accounts.
10. Term and termination
Engagement terms are specified in the signed engagement letter. Unless otherwise agreed:
- Either party may terminate for material breach with 15 days written notice and an opportunity to cure
- Either party may terminate for convenience with 30 days written notice
- Termination does not relieve the client of obligation to pay for services already rendered through the termination date
- Sections that should reasonably survive termination (confidentiality, IP, payment, liability) survive
11. Independent contractor relationship
Simplify Ecomm is an independent contractor. Nothing in these terms creates an employment, partnership, joint venture, or agency relationship between the parties. Neither party has authority to bind the other beyond what is explicitly granted in writing.
12. No warranties
The website and our services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or always available. We do not warrant any specific business result from our services.
13. Limitation of liability
To the maximum extent permitted by law, Simplify Ecomm’s total liability for any claim arising from your use of this website or our services is limited to the greater of: (a) the total fees you paid us in the three months preceding the claim, or (b) one thousand US dollars (USD $1,000). We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, loss of Amazon account standing, loss of data, or loss of business opportunity.
14. Indemnification
You agree to defend, indemnify, and hold harmless Simplify Ecomm LLC and its members, employees, and contractors from any claim arising out of: (a) your products, listings, marketing claims, or business operations; (b) intellectual property infringement related to materials you provided; (c) your violation of Amazon’s terms or any applicable law; or (d) your breach of these terms. We will defend, indemnify, and hold you harmless against claims that our independent work product infringes a third party’s intellectual property rights, subject to the limitations elsewhere in these terms.
15. Force majeure
Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, pandemics, internet outages, power failures, government action, or actions by third-party platforms (including Amazon policy changes, account suspensions, or technical issues).
16. Governing law and disputes
These terms are governed by the laws of the State of Tennessee, United States, without regard to conflict-of-law principles. Any dispute arising from these terms or our services will be resolved exclusively in the state or federal courts located in Knox County, Tennessee. You consent to the personal jurisdiction of those courts.
Before formal litigation, both parties agree to attempt good-faith resolution through direct discussion for at least 30 days.
17. Changes to these terms
We may update these terms as our business evolves. Material changes will be reflected here with a new “last updated” date. For active clients, terms in your signed engagement letter or master services agreement control over website terms, so changes here do not retroactively alter your active engagement unless agreed in writing.
18. Severability and entire agreement
If any provision of these terms is held unenforceable, the remaining provisions remain in full effect. These terms, together with our Privacy Policy and any signed engagement letter or master services agreement, are the entire agreement between you and Simplify Ecomm LLC regarding your use of this website and our services.
Contact
Simplify Ecomm LLC, based in Powell, Tennessee, United States.